Thanks for shopping at Woodthink.
If you are not entirely satisfied with your purchase, we are here to help you.
Woodthink. Products are handcrafted and come from a natural raw material, pine wood. There may be slight variation in color, size, texture or finish. So, we don’t consider that flaws.
You have 15 days to return an item from the date you received it.
To be eligible for a return, we require a couple of things.
• You must contact us in the first place to tell us which the problem is. (via mail first and we will call you back)
• Your item needs to have the receipt or proof of purchase.
• Your item must be unused and in the same condition that you received it. (not painted, not holed… )
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit usually within 5 to 6 working days, depending on your card issuer’s policies.
You will be responsible for paying your own shipping cost for returning your item. Shipping costs are NONREFUNDABLE.
SEND YOUR ITEM POSTAGE PAID TO:
Woodthink. – returns
C/ San Fernando SN
San Felices de Buelna, Cantabria 39409
ITEMS NOT ELIGIBLE
Products on sale or with a brochure discount are NON-RETURNABLE.
QUESTIONS ABOUT A RETURN?
If you have any questions on how to return your item to us, please before contact us at firstname.lastname@example.org
CUSTOMER SERVICE – WOODTHINK. TEAM